Hiajee Privacy Policy

01. Introduction

Hiajee (hiajee.com) is a trusted online betting and gaming platform built with Bangladeshi users in mind. Our Privacy Policy ("Policy") explains how we collect, store, and use your personal data.

By browsing the Hiajee website or creating an account, you agree to this Privacy Policy. We believe privacy is a fundamental right, and every user deserves to know where and how their data is being used.

02. What Data We Collect

Hiajee only collects the data needed to provide you with the best service. Collecting unnecessary information goes against our policy.

Information collected directly from you:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential Address & City
• National ID or Passport Number (for KYC verification)
• Payment information (mobile banking number, etc.)

Automatically Collected Information:

• IP Address & Device Type
• Browser & Operating System Information
• Time spent on site and pages visited
• Login time & location (city level)
• Cookies & Session Data

We never store your bank PIN, password, or full payment card number. All payment processing is handled through secure third-party gateways.

03. How We Use Your Data

Hiajee uses your data only for specific, limited purposes. No information is processed unnecessarily.

• For account creation, verification, and management.
• For processing deposits, withdrawals, and transactions.
• To provide customer support and technical assistance.
• For fraud detection and prevention.
• To meet legal and regulatory obligations.
• For analytics to improve the platform experience.
• To send you relevant promotions and offers with your consent.

04. Who Your Data Is Shared With

Hiajee does not sell your personal data. However, in certain limited circumstances, it may be shared with specific parties:

Service Provider Partners:

Trusted service providers handling payment processing, KYC verification, and technical support may access limited data. They are bound by strict confidentiality agreements.

Legal Obligations:

Data may be disclosed under court orders, government agency requests, or as required under anti-money laundering laws.

Business Transfers:

In the event of any merger or acquisition involving Hiajee, users will be notified in advance and continuity of data protection will be ensured.

05. Cookie Policy

Hiajee uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: For maintaining login sessions and site security — the site cannot function properly without these.
• Performance Cookies: To analyze site speed and performance.
• Functionality Cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To understand which pages you spend the most time on — using fully anonymized data.

You can manage or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect some features.

06. Security Measures

Hiajee uses industry-standard technology and practices to protect your data. Our security framework is regularly updated and tested.

• 256-bit SSL encryption on all data transmissions.
• AES encryption at the database level.
• Two-Factor Authentication (2FA) support.
• Automated alerts for detecting suspicious login activity.
• Conducting regular third-party security audits.
• Employee access to data is restricted on a need-to-know basis.

07. How Long We Retain Your Data

Hiajee retains your data only for as long as necessary. All data is kept while your account remains active.

• After account closure, data may be retained for up to 5 years as required by law.
• Transaction history may be retained for up to 7 years in line with financial regulatory requirements.
• Once marketing consent is withdrawn, processing of that data stops immediately.
• Once the retention period expires, data is securely deleted or anonymised.

08. Your Rights

As a Hiajee user, you have full control over your personal data. You can exercise any of the following rights at any time:

• Right to Access: You can request to see what information Hiajee holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that your data be used in a limited way in specific circumstances.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Data Portability: You can request your data in a machine-readable format.

To exercise these rights support@hiajee.comto email us. We will respond within 30 business days.

09. Child Protection

Hiajee strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

If a minor has registered on our platform and this comes to our attention — or is reported by a guardian — the account will be closed immediately and all collected data will be deleted.

10. Privacy Policy Updates

Hiajee reserves the right to update this Privacy Policy as needed. If significant changes are made:

• You will be notified at least 7 days in advance via your registered email.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, your consent may be requested again at login.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

• Email: support@hiajee.com
• Support: 24/7 support is available via live chat on the website.
• FAQ: For answers to common questions, visit our FAQ Page View.

We commit to processing any privacy-related request within 30 business days.